Terms & Conditions

🐾 Every adventure begins with trust.

Privacy & Data Protection

Lap-Cam Canines is committed to protecting your personal information and respecting your privacy.

Information collected may include:

Your name and contact details.
Home address.
Emergency contact details.
Veterinary practice information.
Information relating to your dog's health, behaviour and care requirements.

Information is collected solely for the purpose of providing safe and appropriate care for your dog.

Personal information will be stored securely and will not be shared with third parties unless required by law or necessary to protect the welfare of your dog.

If you wish to access, amend or delete your information, please contact Lap-Cam Canines directly.

House Keys & Property Access

Some services may require access to your property.

Where clients choose to provide house keys:

Keys will be handled and stored responsibly.
Keys will only be used solely for the agreed purpose of caring for your dog.
Keys will never be labelled with identifying address information.

Key arrangements, access procedures and return arrangements will be discussed during the complimentary, no-obligation Meet & Greet.

Cancellations

Clients are asked to provide as much notice as possible when cancelling a booking.

More than 24 hours' notice: No charge.

Less than 24 hours' notice: 50% of the service fee may be charged.

Same-day cancellations: The full service fee may be charged.

Lap-Cam Canines Cancellations

In the unlikely event that Lap-Cam Canines needs to cancel a booking due to illness, emergency circumstances or unsafe conditions, clients will be notified as soon as possible and alternative arrangements will be discussed, where appropriate.

Weather & Environmental Conditions

Services may be adapted, shortened or rescheduled where weather conditions are considered unsafe or unsuitable.

This may include:

Extreme heat.
Severe weather warnings.
High winds.
Ice or hazardous ground conditions.

The safety and wellbeing of your dog will always come first.

Health & Welfare of Your Dog

Owners must advise Lap-Cam Canines of:

Medical conditions.
Veterinary treatment.
Medication requirements.
Behavioural concerns.
Any circumstances that may affect the safety or wellbeing of your dog.

The welfare of your dog will always take priority during every service.

Transport & Safety

Where transport is required, dogs will travel securely using appropriate vehicle restraint equipment.

Fresh water, first aid equipment and other essential welfare items are carried during adventures, as required.

Lap-Cam Canines focuses on small numbers, personalised care and carefully-managed adventures. Pack walks are not conducted.

Payment Policy

Payment is required at the time of booking unless an alternative arrangement has been agreed in advance.

Accepted payment methods will be confirmed during the Meet & Greet and booking process.

For regular clients, payment arrangements may be agreed on an individual basis.

Any additional services or agreed extras will be clearly communicated before charges are applied.

Bookings & Meet & Greet

All new clients must complete a complimentary, no-obligation Meet & Greet and new Client Information Form before their dog's first adventure session.

This allows discussion of:

Your dog's routine.
Exercise requirements.
Home access arrangements.
Behavioural considerations.
Health and welfare requirements.
Suitability of services.

Lap-Cam Canines reserves the right to decline bookings where services are considered unsuitable or unsafe.

Service Area

Services are currently available within:

Stormont • Belmont • Dundonald

Requests outside these areas may be considered on an individual basis.

Saturday & Sunday Availability

Routine services are not available on Saturday and Sunday. However, support for established clients may be considered in exceptional circumstances where a service is genuinely required.

Future Availability

Service availability may occasionally be updated. The most up-to-date booking times and service availability can be found under 'Availability'.